Crypto FAQ
Unlock crypto insights and accelerate growth with our AI-powered analytics. Make data-driven decisions to achieve exceptional results.
Your security comes first. Purité Finwexo uses bank-grade encryption, two-factor authentication (2FA), and cold storage to safeguard digital assets. We comply with stringent financial regulations in France and undergo regular audits. Funds are insured against unauthorized access, so you can trade with confidence.
- Step-by-step guides with 24/7 support
- Practice risk-free with virtual funds in a demo
- Automated tools that handle the heavy lifting for you
- Get started with as little as and learn as you trade!
Bank card withdrawals are processed within 1-3 business days in most regions. Crypto withdrawals to external wallets are typically completed in under 30 minutes. Processing times may vary based on your bank and verification status.
We generate revenue through premium features and volume-based partnerships with exchanges, not user fees. There are no hidden costs—you always see the exact transaction amount before confirming.
Yes! Purité Finwexo is available in most countries around the world (over 98 and growing). Simply select your country during registration to confirm availability and view local payment options. We comply with all local regulations to keep your trading safe and legal.
- AI-driven recommendations - Receive personalized coin suggestions aligned with your risk profile
- Curated portfolios - Preselected bundles (e.g., "Starter Pack", "DeFi Bundle")
- Live market signals - Real-time buy and sell alerts for leading cryptocurrencies
We offer 24/7 support via live chat and email at info@. Average response time for urgent issues is under 15 minutes.
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Licensed Service
- Registered with FinCEN, the FCA, and CySEC
- Routine audits by third-party firms
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Country-Specific Rules
- Automated geo-compliance: Our platform adapts to your country's regulations
- KYC verification required where legally mandated
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Your Funds Are Secure
- Bank-level security (the same as your online banking)
- 95% of assets are kept in offline cold storage
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Traditional Payments
- Visa/Mastercard (2.9% fee)
- Bank transfers (SEPA or SWIFT - 0% fee)
- PayPal (instant processing)
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Crypto Deposits
- Direct crypto transfers (BTC, ETH, USDT — 0% fee)
- QR code scanning for mobile wallets
Crypto Support
Customer Service & Support
For all enquiries, please contact our partner broker directly. If you don’t yet have an account with one of our approved brokerage partners, let us know and we’ll help you get set up. If you experience any issues with your trading partner’s support, please reach out to us and we’ll work promptly to resolve them.
Support Hours
Our customer service team is available 24/7 without interruption. In the rare event that immediate access isn’t available, rest assured our support specialists will respond to your request as quickly as possible.
